Texas Licensed Care Coordinator

Job Summary

To support the NETX team, the full-time Texas Licensed Care Coordinator will provide outstanding customer service by managing healthcare services coordination between patients, family members, and care providers in a remote setting, while occasionally attending onsite training and meetings.

Key responsibilities

• Ensures a positive patient experience by focusing on satisfaction and resolution of inquiries
• Responds to customer inquiries via phone, email, and chat in a timely and professional manner
• Documents customer interactions and follows up to ensure issues are resolved satisfactorily

Required qualifications

• High school graduate or equivalent
• One year of experience in customer service, call center, or healthcare-related role
• Previous healthcare experience and familiarity with medical terminology
• Computer skills and proficiency in Microsoft Office
• Ability to communicate effectively and clearly, both verbally and in writing