Texas Licensed Client Excellence Manager

Job Summary

To support operational continuity and service delivery for Enterprise Financial clients, the full-time Texas Licensed Client Excellence Manager will coordinate communication between clients and operational teams, manage incident resolution, and oversee client governance remotely.

Key Responsibilities

• Facilitate end-to-end resolution of client-impacting incidents, coordinating across various teams and providing executive-level communications
• Serve as the primary liaison for service delivery performance management and client communications
• Lead client governance meetings and present operational insights through Monthly Business Reviews and service updates

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in client operations, service delivery, or related fields
• Experience with financial institutions or complex operational environments
• Proven track record in leading cross-functional initiatives and managing client escalations
• Strong executive communication and incident management skills