Texas Licensed Collection Representative

Job Summary

Utilizing various collection strategies, the full-time Texas Licensed Collection Representative will manage a portfolio of charged-off accounts with principal balances of $2,501 and greater, negotiating payment arrangements and ensuring compliance with regulatory policies in a remote environment.

Key responsibilities

• Review accounts to determine the next course of action for resolving delinquent debts
• Negotiate payment terms and settlements while applying knowledge of credit bureau reporting to support skip tracing efforts
• Document all account activity accurately and participate in continuous improvement training sessions to enhance collection techniques

Required qualifications

• High school education or GED equivalent
• Minimum of 2 years of collections or sales experience preferred
• Understanding of credit bureau reporting (CBR)
• Knowledge of FDCPA and compliance regulations
• Experience with negotiation and conflict resolution strategies