Texas Licensed Contact Center Supervisor

Job Summary

To support the Surgical Pod, the full-time Texas Licensed Contact Center Supervisor will manage a team of contact center representatives to ensure high-quality customer service, while working remotely from Texas.

Key responsibilities

• Supervise and manage a team of contact center representatives to deliver excellent customer service
• Monitor team performance, provide coaching and training, and ensure goals for customer satisfaction are met
• Coordinate with other departments to resolve complex customer issues and maintain accurate performance records

Required qualifications

• High school diploma or equivalent; management experience preferred
• Two years of supervisory experience in a contact/call center environment
• Proficiency in Microsoft Office and contact center software
• Associates degree or above in a related field preferred
• Experience working with virtual team members and familiarity with medical terminology preferred