Texas Licensed Customer Advocate

Job Summary

A company is looking for a Customer Resolution Advocate - Remote in TX.

Key Responsibilities:

• Provide expertise and customer service support to members, customers, and/or providers
• Manage first level response and resolution of escalated issues with external and internal customers
• Investigate claim and/or customer service issues and communicate resolutions to customers

Required Qualifications:

• High School Diploma/GED
• 2+ years of customer service experience analyzing and solving complex customer problems
• 1+ years of experience within the healthcare insurance industry
• Experience with Microsoft Office applications
• Must be 18 years of age or older