Texas Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative - Specialty Services (Fully Remote).

Key Responsibilities

• Deliver exceptional customer service while addressing inquiries related to insurance policies
• Communicate with customers and agents through various channels, navigating multiple systems
• Document customer interactions and escalate unresolved issues as necessary

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Property and Casualty license is required
• Minimum of 1-3 years of customer service experience
• Experience in a call center environment preferred
• Strong technical aptitude with intermediate computer skills