Texas Licensed Customer Service Analyst
Job Summary
To enhance customer service operations, the full-time Texas Licensed Customer Service Analyst will develop and execute reporting, documentation, and improvement initiatives while working remotely.
Key Responsibilities
- Prepare and analyze customer service reports, service level results, and complaint trends to support decision-making
- Administer customer documentation and reporting requirements for defined workflows or portfolios
- Investigate service data and recurring issues, coordinating corrective actions with stakeholders
Required Qualifications
- 2+ years of experience in customer service operations, reporting, or business analysis
- Experience with service data, CRM/case systems, and spreadsheets for issue investigation and performance tracking
- Bachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered
Complete Job Description
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