Texas Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative for remote work in Texas.

Key Responsibilities

• Handle inbound and outbound calls regarding patient balances, insurance claims, and billing inquiries
• Research and resolve billing discrepancies, denials, and adjustments while maintaining professional interactions
• Document all customer interactions accurately and adhere to HIPAA guidelines

Required Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in healthcare customer service, billing, or insurance claims processing
• Basic knowledge of orthopedic-related coding, medical terminology, and insurance procedures preferred
• Proficiency in Microsoft Office and Athena software
• Ability to handle high call volumes and work in a fast-paced environment