Texas Licensed Customer Service Supervisor

Job Summary

Leading call center execution, the full-time Texas Licensed Customer Service Supervisor will manage team coordination, service quality, and performance monitoring while ensuring responsive support for customers in a highly regulated pharmacy environment.

Key Responsibilities

• Direct daily call center activities, assign work, and maintain coverage to support timely customer responses
• Resolve complex customer inquiries and complaints, ensuring clear communication of outcomes to protect customer trust
• Coach employees through feedback and training to enhance service skills and performance

Required Qualifications

• At least three years of pharmacy or healthcare-related experience in customer service or regulated operations
• Current registration with the Texas Board of Pharmacy as a Pharmacy Technician, maintained in good standing
• High school diploma or equivalent; some college education is preferred
• Proficiency with Microsoft Word, Excel, and Outlook, along with strong analytical skills
• Demonstrated experience in managing escalations and effectively communicating resolutions