Texas Licensed Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive results for mid-sized schools and districts.

Key Responsibilities

• Lead onboarding experiences to ensure meaningful adoption and integration of the platform
• Achieve key metrics for usage, renewals, and revenue retention, while tracking and analyzing partner growth
• Build trusted relationships across school systems and create resources to support independent customer success

Required Qualifications

• 2-3 years in a customer-facing role such as customer success or account management in a tech/SaaS company
• Proficiency with CRMs and customer success tools, such as Gong or Salesforce
• Experience in K-12 education, ideally as a classroom teacher or instructional coach (preferred)
• Ability to demonstrate relentless ownership and operational excellence
• Growth mindset with a focus on continuous learning and feedback