Texas Licensed Document Specialist

Job Summary

As a full-time Texas Licensed Document Specialist, the successful candidate will coordinate between customers and field agents to ensure timely and accurate order fulfillment while working remotely from anywhere in the contiguous United States.

Key responsibilities

• Handle customer inquiries and escalations, collaborating with support teams to ensure timely deployment and accuracy of work orders
• Achieve productivity goals and generate reports on individual metrics for management review
• Develop and enhance systems for order tracking to maximize efficiency for customers

Required qualifications

• 1-2 years of legal/litigation support or similar experience
• Strong computer skills, particularly with Outlook, Microsoft Office, and Adobe Acrobat
• Ability to multi-task and problem-solve effectively in stressful situations
• Experience in maintaining a customer-focused approach in decision-making
• High attention to detail and a commitment to reliability and accuracy