Texas Licensed Escalations Team Lead

Job Summary

A company is looking for a Member & Provider Escalations Team Lead to manage a team focused on member support and operational efficiency.

Key Responsibilities

• Hire, manage, and develop a team while overseeing performance and HR tasks
• Monitor KPIs, conduct root-cause analysis, and implement action plans for operational issues
• Lead team communications and engagement initiatives to foster a positive team culture

Required Qualifications

• 2+ years experience in a customer service or escalations environment
• 1+ years healthcare and/or insurance experience
• 2+ years of direct people management experience
• 1+ years of experience using data and metrics to drive improvements
• 1+ years managing projects