Texas Licensed Healthcare Customer Service

Job Summary

To support a growing remote team, the part-time Texas Licensed Healthcare Customer Service Representative will provide excellent customer service, verify patient information, and assist with prescription benefits over inbound and outbound calls.

Key responsibilities

• Provide customer service and patient support for prescription-related inquiries
• Verify patient information and gather billing and medical details
• Operate in compliance with Federal Health Care Program guidelines

Required qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent
• Ability to maintain a distraction-free workspace and work full scheduled shifts
• High-speed internet with a wired connection is mandatory