Texas Licensed Operations Manager

Job Summary

A company is looking for a Remote Operations Manager in Financial Services.

Key Responsibilities

• Conduct quality assurance evaluations and provide feedback on Collector phone calls
• Manage collector staffing ratios and provide ongoing training and mentoring to Collectors
• Assist with administrative duties, reporting, and achieving performance objectives

Required Qualifications

• High School Diploma, GED, or equivalent required; Associate's Degree or relevant work experience preferred
• 2 years of previous collections experience required; 4 years preferred
• 2 years of successful management experience in a collections environment preferred
• Thorough knowledge of FDCPA and state collection laws preferred
• Strong work ethic and high ethical standards required