Texas Licensed Operations Trainer

Job Summary

To enhance operational efficiency, the full-time Texas Licensed Operations Trainer will design and deliver engaging training programs for remote contact-center and claims operations staff, focusing on onboarding, skill development, and regulatory compliance.

Key responsibilities

• Deliver interactive training sessions on product knowledge, soft skills, and systems navigation for new hires and tenured staff
• Develop and maintain training materials, including SOPs and e-learning modules, to ensure staff are well-prepared for their roles
• Monitor staff performance post-training to identify gaps and implement targeted interventions for continuous improvement

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, Education, Communication, or a related field, or equivalent work experience
• 3-5 years of experience in health plan operations, with 2-4 years in a training or instructional role
• Working knowledge of claims adjudication, appeals, and ICD-10/CPT coding
• Proven ability to engage remote audiences via video conferencing platforms like Microsoft Teams
• Strong project-management skills to handle multiple training cohorts and deadlines simultaneously