Texas Licensed Patient Access Representative

Job Summary

To support a high-volume inbound call center, the full-time Texas Licensed Patient Access Representative will manage patient inquiries, provide exceptional service, and complete patient registrations while working in a hybrid environment with some remote responsibilities.

Key responsibilities

• Handle an average of 60-65 patient and clinical business calls daily, ensuring a positive patient experience
• Complete registrations for new patients, verifying demographics and insurance information
• Assist patients with scheduling appointments and addressing inquiries, including medication refill requests

Required qualifications

• High School Diploma or equivalent experience required
• One (1) year of customer service experience
• One (1) year of experience in a healthcare and/or clinical setting
• Bilingual preferred, but not required
• Proficient typing and keyboarding skills with basic knowledge of Microsoft Office Suite