Texas Licensed Pharmacy Technician

Job Summary

Working remotely, the part-time hourly Call Center Pharmacy Technician will manage inbound calls from members and providers, review clinical documentation for prior authorization, and document determinations while ensuring compliance with protocols.

Key Responsibilities

• Handle inbound calls from members, providers, and other healthcare professionals
• Guide callers through the criteria-based prior authorization process with strong customer service
• Document approvals/denials accurately and timely, escalating complex inquiries to the pharmacist

Required Qualifications

• 1+ year experience as a Pharmacy Technician in an administrative support or call center role
• High-volume customer service or call center experience preferred, ideally in healthcare
• Verifiable High School Diploma or GED
• Strong computer skills, including word processing and spreadsheets
• Pharmacy Tech license/certification preferred, with eligibility for registration/licensure per state regulations