Texas Licensed Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst (Remote Position).

Key Responsibilities

• Research, analyze, and resolve technical support tickets related to the Texas Student Data System (TSDS)
• Design, execute, and support user acceptance testing (UAT) plans for TSDS functionality and usability
• Create and maintain comprehensive technical documentation for end users

Required Qualifications and Education

• Experience in technical support or customer service roles
• Knowledge of the Texas Student Data System (TSDS) or similar data systems
• Familiarity with user acceptance testing (UAT) processes
• Ability to create and maintain technical documentation
• Experience in customer outreach and relations, particularly in education settings