Texas Licensed Quality Manager

Job Summary

Seeking a Texas Licensed Quality Manager, the full-time work-from-home position will manage customer experience, oversee vendor relationships, and drive operational excellence through cross-functional collaboration.

Key Responsibilities:

• Serve as the primary liaison between internal partners, customers, and external vendors to ensure exceptional service delivery
• Collaborate with various departments to support customer onboarding, process improvements, and operational readiness
• Monitor vendor performance and service-level agreements, implementing corrective actions as necessary

Required Qualifications:

• Bachelor's degree in Business, Operations Management, Communications, or a related field, or equivalent experience
• 3+ years of experience in operations, customer support, vendor management, or project management
• Experience with Salesforce, FIS, or similar operational platforms
• Demonstrated vendor management and SLA oversight experience
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies