Texas Licensed Senior Pharmacy Technician

Job Summary

To support a growing Pharmacy Benefits Management team, the full-time Texas Licensed Senior Pharmacy Technician will provide advanced support to members and providers, resolve complex inquiries, and assist with prior authorization processes in a fully remote environment.

Key responsibilities

• Provide advanced support to members, prescribers, and pharmacy providers through various communication channels
• Research and resolve complex pharmacy benefit inquiries, including claims and formulary questions
• Serve as a subject matter expert for team members, assisting with escalated issues and supporting training activities

Required qualifications

• Active and current Certified Pharmacy Technician (CPhT) credential
• Minimum of 2 years of call center experience, preferably in a healthcare or PBM environment
• Minimum of 2 years of PBM experience, including knowledge of formulary management and claims adjudication
• Strong knowledge of pharmacy claims processing and prior authorization coordination
• Experience in a fast-paced, high-volume environment with the ability to work across multiple systems