Texas Licensed Service Desk Analyst

Job Summary

A company is looking for a Service Desk Support Analyst III, responsible for providing advanced technical support and problem resolution.

Key Responsibilities

• Apply in-depth technical skills to solve common and complex technical issues
• Perform detailed analysis and participate in the implementation of problem resolutions
• Follow established guidelines while interpreting policies with limited supervision

Required Qualifications

• Bachelor's degree or equivalent IT experience
• Ability to obtain a technical certification (e.g., A+, Security+, MSCA) within six months of hire
• 4+ years of Information Technology support experience with advanced troubleshooting skills
• Demonstrated mastery of essential skills and advanced competency in at least two specialized areas
• Proven expert knowledge of Microsoft Office products, Windows desktop, and operating systems