Texas Licensed Team Leader

Job Summary

A company is looking for a Team Leader to oversee a team of Customer Service Specialists in a remote setting.

Key Responsibilities:

• Supervises and leads a team of Customer Service Representatives, including scheduling, training, and evaluating associates
• Provides ongoing coaching, counseling, and performance management to ensure accountability and goal attainment
• Tracks performance metrics and provides operational, financial, and statistical reports to identify inefficiencies and improvement opportunities

Required Qualifications:

• Two years of previous supervisory call center experience
• Experience in employee evaluations, corrective counseling, and motivational techniques
• Outstanding leadership abilities with conflict resolution skills
• Associates degree or higher preferred
• Experience in healthcare or healthcare technology is a plus