Texas Licensed Triage Consultant

Job Summary

To support participant engagement at the Military OneSource contact center, the full-time Texas Licensed Triage Consultant will assess needs, determine eligibility, and facilitate referrals while working remotely.

Key responsibilities

• Provide participant intake, needs assessment, and referral services in accordance with established triage protocols
• Assess participant needs through consultative interactions and determine appropriate service pathways
• Document participant interactions and ensure continuity of service without unnecessary delays

Required qualifications

• Master's degree from an accredited graduate program in a mental health-related field such as social work, psychology, marriage/family therapy, or counseling
• Knowledge and understanding of military life and the unique needs of service members and their families
• Familiarity with contact center operations and performance expectations
• Ability to pass a DoD Tier II suitability investigation within 30 days of hire