Texas Licensed Triage Consultant

Job Summary

Providing essential support for participant engagement, the full-time Texas Licensed Triage Consultant will assess needs, determine eligibility for services, and facilitate referrals in a fully remote environment.

Key responsibilities

• Conduct participant intake and needs assessments, ensuring accurate and timely referrals to appropriate services
• Deliver information and support in accordance with established triage protocols and program policies
• Document participant interactions and maintain continuity of service while adhering to program requirements

Required qualifications

• Master's degree from an accredited graduate program in a mental health-related field such as social work, psychology, marriage/family therapy, or counseling
• Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire
• Knowledge of military life and the unique needs of service members and their families
• Familiarity with contact center operations and performance expectations
• Strong customer service and communication skills suitable for a contact center environment