Texas Licensed Vetco Representative
Job Summary
Providing Tier 2 customer support, the full-time remote Texas Licensed Vetco Representative will manage prescription approvals, account maintenance, and complex customer inquiries while collaborating with various teams to enhance the customer experience.
Key responsibilities
- Approve and deny prescription order requests through various communication methods while ensuring accuracy
- Respond to escalated inquiries from customers and call center agents regarding prescription issues and account changes
- Identify and communicate trends and areas for improvement in customer service protocols
Required qualifications
- High School Diploma or GED equivalent desired
- At least 2 years of experience in an animal or medical-related field preferred
- Proficient data/order entry skills required
- Strong computer proficiency, particularly with Microsoft Office applications
- Ability to type at least 65 wpm
Complete Job Description
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