Texas Licensed Vetco Representative
Job Summary
Providing Tier 2 customer support, the full-time Texas Licensed Vetco Representative will manage prescription approvals, account maintenance, and complex customer inquiries remotely, ensuring a high-quality experience for pet owners and partners.
Key responsibilities:
- Approve and deny prescription order requests while maintaining accuracy and attention to detail
- Respond to escalated inquiries from call center agents and field teams regarding technical and customer service issues
- Identify trends and suggest improvements to enhance customer service protocols and processes
Required qualifications:
- High School Diploma or GED equivalent
- At least 2 years of previous experience in an animal or medical-related field
- Proficient data/order entry skills and computer proficiency in Microsoft Office applications
- Ability to type at least 65 words per minute
- Strong written and verbal communication skills
Complete Job Description
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