Texas Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Handle inbound calls from customers regarding their wireless accounts
• Provide troubleshooting and solutions to customer concerns while processing orders and updating records
• Utilize product knowledge to upsell services and maintain a positive customer experience

Required Qualifications

• Minimum of 1 year of experience in customer service or sales, with at least 6 months in a virtual call center
• Availability for 12 weeks of paid training and flexible 8-hour shifts, including weekends and holidays
• Must be at least 18 years old and possess a GED or High School Diploma
• Legally permitted to work in the United States and able to pass a background screening
• Must have a suitable internet connection and a private workspace for remote work