Texas Seasonal Customer Service Rep

Job Summary

Working remotely on a full-time basis, the Texas Seasonal Customer Service Representative will handle inbound calls regarding benefits and claims, providing assistance to customers while documenting interactions in a computer tracking system.

Key responsibilities

• Respond to customer inquiries via inbound and outbound calls, addressing eligibility and benefits questions
• Document each customer interaction and resolution in the tracking system
• Maintain a professional demeanor while multitasking in a fast-paced environment

Required qualifications

• One year of previous call center or equivalent experience
• Ability to attend a 100% classroom training program
• Experience in the dental care industry is a strong advantage
• Typing speed of 25 WPM with 90% accuracy
• Strong computer skills, including proficiency in MS Office