Texas Technical Support Advisor

Job Summary

A company is looking for a Technical Support Representative who must live in Texas and work from home.

Key Responsibilities

• Research and resolve issues reported by end-users via phone, email, and chat support
• Manage and maintain a test lab of devices to reproduce customer issues
• Document all customer interactions according to standard operating procedures

Required Qualifications

• 2+ years of technical/product support experience
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
• General curiosity about technical concepts and how they work
• Ability to quickly learn and articulate technical concepts
• Experience with chat and email etiquette