Texas Workforce Management Coordinator

Job Summary

A company is looking for a Workforce Management Coordinator.

Key Responsibilities

• Monitor real-time queues and agent adherence to maintain optimal service levels and update schedules as needed
• Input and maintain attendance records and schedule exceptions for reporting and payroll integrity
• Collaborate with support leaders to ensure proper staffing levels and assist in documenting voluntary time off and overtime opportunities

Required Qualifications

• A relevant degree or comparable formal training, certification, or work experience
• 0+ years of experience; experience in a contact center environment is a plus