Ticket Support Specialist
Job Summary
To support a diverse portfolio of dental clients, the full-time remote Ticket Support Specialist will fulfill website ticket requests through Teamwork Desk, ensuring accurate and timely completion while leveraging administrator-level WordPress skills.
Key responsibilities:
- Fulfill website ticket requests accurately and on schedule for dental clients using Teamwork Desk
- Add, edit, and manage page content in WordPress, including image uploads and plugin configurations
- Collaborate with cross-departmental teams to clarify requests and escalate issues as needed
Required qualifications:
- Administrator-level proficiency in WordPress, with experience in content management
- Working knowledge of HTML and basic Photoshop skills for image resizing
- Experience with WP Engine, including backup restoration and environment management
- Proven ability to manage a high volume of support tickets effectively
- Familiarity with image accessibility best practices and internal file naming conventions
Complete Job Description
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