TICO Certified Customer Service Consultant

Job Summary

A company is looking for a Customer Service Consultant, Guest Experience.

Key Responsibilities

• Provide friendly, efficient, and helpful support to exceed guest expectations
• Recommend additional services and products tailored to guests' needs
• Effectively resolve inquiries and issues while maintaining guest satisfaction

Required Qualifications, Training, and Education

• Availability to work flexible shifts, including evenings and weekends
• Overtime may be required during peak periods
• TICO Certification required within the first 60 days of employment
• Genuine passion for delivering exceptional service
• Skill in upselling while enhancing the overall guest experience