Tier 1 Customer Advocate

Job Summary

A company is looking for a Tier 1 Customer Advocate.

Key Responsibilities:

• Coach customers on using the software and provide support via phone, email, and live chat
• Help customers grow and manage their practices, troubleshoot account issues, and recommend subscription plans
• Contribute to the knowledge base, collaborate with the team, and escalate complex issues when necessary

Required Qualifications:

• High school diploma or 1-2 years of customer-facing experience
• Desire to build a career in customer support and work collaboratively
• Empathy, problem-solving skills, and ability to work in a fast-paced environment
• Ownership, time management, and organizational skills
• Curiosity and passion for learning