Tier 1 Customer Service Representative

Job Summary

A company is looking for a Computer Operator/Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for various customer inquiries via phone and email
• Assist with account access support, including password resets and unlocking accounts
• Triage inquiries and escalate requests to appropriate IT departments as needed

Required Qualifications

• GED or higher
• Must be available to work nights, holidays, and weekends
• Receptive to training for service desk operational processes
• Must be able to obtain and maintain a public trust clearance
• All candidates must have lived in the United States for at least three of the last five years