Tier 1 Customer Service Representative

Job Summary

A company is looking for a Computer Operator/Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for various customer inquiries related to health insurance and marketplace applications
• Log user inquiries in Service Now and triage them to the appropriate internal groups for resolution
• Respond to IT inquiries and escalations, ensuring accurate and complete responses while maintaining service expectations

Required Qualifications

• GED or higher
• Must be available to work nights, holidays, and weekends
• Must have lived in the United States for at least three out of the last five years
• Ability to obtain and maintain a public trust clearance
• Receptive to training for service desk operational processes