Tier 1 Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst Tier 1.

Key Responsibilities:

• Provide technical support to customers via incoming calls, emails, voicemail, and chat sessions
• Build and track support tickets, categorize issues accurately, and follow up appropriately
• Research solutions to customer questions and problems using company knowledge base and other relevant materials

Required Qualifications:

• High school diploma or equivalent
• 1+ years experience using Google suite products
• 1+ year experience working in the Customer Service field
• Ability to efficiently work on multiple tasks while maintaining acute attention to customer care and service
• Computer proficiency using Apple/Macbook products