Tier 1 Customer Support Analyst Contractor

Job is Expired

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Thu, Jun 08, 2023

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Job Summary

A company in the Education industry is seeking a Tier 1 Customer Support Analyst to provide technical help desk support for their proprietary educational software and systems.

Position Responsibilities:

Provide technical support to customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems
Build and track support tickets for every contact, maintaining a high level of detail, categorizing issues accurately, and following up appropriately
Research solutions to customer questions and problems using the company Knowledge Base and other relevant materials

Required Qualifications:

High school diploma or equivalent
1+ years experience using Google suite products
1+ year experience working in the Customer Service field
Experience in a IT/Help Desk Support environment
Computer proficiency using Apple/Macbook products

COMPLETE JOB DESCRIPTION

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Job is Expired

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