Tier 1 Customer Support Analyst Contractor

Job Summary

A company in the Education industry is seeking a Tier 1 Customer Support Analyst to provide technical help desk support for their proprietary educational software and systems.

Position Responsibilities:

• Provide technical support to customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems
• Build and track support tickets for every contact, maintaining a high level of detail, categorizing issues accurately, and following up appropriately
• Research solutions to customer questions and problems using the company Knowledge Base and other relevant materials

Required Qualifications:

• High school diploma or equivalent
• 1+ years experience using Google suite products
• 1+ year experience working in the Customer Service field
• Experience in a IT/Help Desk Support environment
• Computer proficiency using Apple/Macbook products