Tier 1 Customer Support Specialist

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, May 07, 2024
This job expires in: 11 days

Job Summary

A company is looking for a Tier 1 Customer Support Specialist.

Key Responsibilities:
  • Master several software products to offer expert assistance
  • Provide exceptional customer support across email, chat, and phone channels
  • Swiftly address customer inquiries and escalate technical issues

Required Qualifications:
  • Minimum of 1 year of Customer Service experience
  • Familiarity with CRM tools
  • Proficiency in HTML/CSS or SQL
  • Previous experience in teaching or training
  • Familiarity with specific software products is a bonus

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