Tier 1 Customer Support Specialist

Location: Remote

Compensation: Salary

Staff Reviewed: Tue, May 07, 2024

This job expires in: 18 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Job Summary

A company is looking for a Tier 1 Customer Support Specialist.

Key Responsibilities:

Master several software products to offer expert assistance
Provide exceptional customer support across email, chat, and phone channels
Swiftly address customer inquiries and escalate technical issues

Required Qualifications:

Minimum of 1 year of Customer Service experience
Familiarity with CRM tools
Proficiency in HTML/CSS or SQL
Previous experience in teaching or training
Familiarity with specific software products is a bonus

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