Tier 1 End User Support

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Feb 19, 2026

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Tier 1 Engineer for End User Support.

Key Responsibilities

Responding to customer support requests via phone, email, chat, or customer portal
Collaborating with team members to solve problems and document resolutions
Utilizing monitoring and cybersecurity systems to triage alerts and alarms

Required Qualifications

Minimum of 1 year experience in administering/supporting Remote-Desktop/Remote-App environments
Experience with Active Directory/Azure AD and Office365/Microsoft365
Familiarity with LAN/WAN environments and remote troubleshooting of printers/scanners
Associates degree in IT-related curriculum or equivalent industry experience
Experience with PSA and RMM tools

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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