Tier 1 End User Support

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 27, 2026

This job expires in: 30 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Tier 1 Systems Engineer.

Key Responsibilities

Responding to customer support requests through various communication channels
Collaborating with team members to solve problems and document resolutions
Utilizing monitoring and cybersecurity systems to triage alerts and alarms

Required Qualifications and Education

Minimum of 1 year of experience in administering/supporting Remote-Desktop/Remote-App environments
Experience with Active Directory/Azure AD and Office365/Microsoft365
Familiarity with LAN/WAN environments and remote troubleshooting of printers and VPN issues
Associates degree in an IT-related curriculum or equivalent industry experience
Experience with PSA and RMM tools

COMPLETE JOB DESCRIPTION

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