Tier 1 Engineer, Virginia Licensed

Job Summary

Working in a hybrid capacity, the Tier 1 Engineer, Virginia Licensed, will respond to customer support requests, troubleshoot IT issues, and collaborate with team members to deliver managed services for the Defense Industrial Base.

Key responsibilities

• Responding to customer support requests for Defense Industrial Base customers
• Documenting resolutions and building knowledge base articles while tracking time and activity in the ticketing system
• Utilizing monitoring and cybersecurity systems to triage alerts and alarms

Required qualifications

• Associates degree in an IT-related curriculum or equivalent industry experience
• Experience with Active Directory/Entra AD and Office 365/Microsoft 365
• Familiarity with LAN/WAN environments and remote troubleshooting of devices
• 1+ year in a Managed Service Provider environment is preferred
• Certifications such as Security+, Microsoft 365 Fundamentals, or Network+ are encouraged