Tier 1 Help Desk Agent

Job Summary

A company is looking for a Tier 1 Help Desk Agent.

Key Responsibilities:

• Supporting Technicians and Customers by phone throughout the day
• Ensuring technicians are on site, on time, and all deliverables are received after the site is done
• Maintaining the online Project Portal for accurate information about the sites

Required Qualifications:

• 2+ years of IT experience troubleshooting networks or working as a low-voltage field technician
• Always looking to learn and enhance skill set
• Good phone skills and maintaining a professional, customer/service oriented disposition
• Organized and efficient with attention to detail
• Self-starter with the ability to work independently