Tier 1 Help Desk Support Member

Job Summary

A company is looking for a Tier 1 Help Desk Support.

Key Responsibilities:

• Answer incoming channels on basic customer issues and provide efficient and friendly service
• Actively work on solving customer inquiries and escalate issues when necessary
• Solve at least 80% of incoming interactions on the first try and maintain a high customer satisfaction score

Required Qualifications:

• High school diploma or equivalent work experience, Bachelor's degree preferred
• 1-2 years of help desk support experience or software quality assurance experience
• Open to weekend and/or non-traditional shifts
• High energy, self-starting team player with a natural problem-solving personality
• Typing speed of at least 50 words per minute and clear communication skills