Tier 1 Help Desk Technician
Job Summary
Covering the Hawaii Standard Time business day, the full-time Tier 1 Help Desk Technician will take inbound calls and tickets from dental practices, resolving Tier 1 issues on first contact while working remotely.
Key responsibilities
- Resolve Tier 1 issues for dental clients, including password resets and workstation troubleshooting
- Document work thoroughly to ensure seamless handoff to teammates
- Set up and configure PCs, printers, and basic network equipment while managing vendor support cases
Required qualifications
- At least 1 year of technical support experience
- At least 1 year of customer service experience
- High school diploma or equivalent; IT degree or equivalent hands-on experience preferred
- Ability to work 8:00 AM to 5:00 PM Hawaii Standard Time, Monday through Friday
- Quiet, private home workspace suitable for calls involving patient information
Complete Job Description
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