Tier 1 Service Desk

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Wed, Dec 10, 2025

Job Category: Customer Service

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Tier 1 Service Desk Analyst to provide technical support.

Key Responsibilities

Serve as the first point of contact via phone, email, and ticketing system
Perform password resets, AD user support, workstation troubleshooting, and basic network/printing support
Document, track, and close tickets within SLA while escalating issues appropriately

Required Qualifications

1-2 years of IT support or help desk experience
Familiarity with Windows OS, Office apps, and troubleshooting common user issues
Strong customer-service mindset
Ability to prioritize and follow procedures in a fast-paced environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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