Tier 1 Service Desk Engineer

Job Summary

Providing frontline technical support, the full-time Tier 1 Service Desk Engineer will troubleshoot a variety of issues, perform basic system administration tasks, and ensure client satisfaction while working remotely in a hybrid environment.

Key responsibilities

• Deliver end-user technical support via phone and email, troubleshooting various technical issues
• Perform basic system administration functions, including user creation and password resets, while escalating issues as needed
• Maintain strong customer service skills and collaborate proactively with internal teams to resolve client challenges

Required qualifications

• Experience in providing technical support in a service desk environment
• Familiarity with cloud-based technologies, such as Office 365
• Strong organizational skills and the ability to manage multiple tasks under tight deadlines
• Excellent troubleshooting techniques and the ability to communicate technical information to non-technical users
• Flexibility and a collaborative mindset in a diverse, results-oriented workplace