Tier 1 Support Agent

Job Summary

A company is looking for a Tier 1 Support Agent.

Key Responsibilities

• Provide prompt and friendly assistance to clients with system navigation and basic technical issues
• Accurately document client requests and resolutions in the support ticketing system
• Respond to client inquiries via phone, email, and support tickets, ensuring a positive customer experience

Required Qualifications

• High school diploma required; associate degree or some college coursework in business or relevant field preferred
• Experience using support ticketing platforms such as Zendesk or Desk.com
• Basic understanding of CRM systems like Salesforce
• Familiarity with tools for screen-sharing and client walkthroughs, such as Google Meet or Zoom
• Previous customer service or help desk experience preferred