Tier 1 Support Agent

Job Summary

A company is looking for a Tier 1 Support Agent.

Key Responsibilities

• Provide prompt and accurate assistance with system navigation, general inquiries, and basic technical issues
• Document client requests and resolutions in the support ticketing system while maintaining product knowledge
• Respond to client inquiries through various channels and troubleshoot general technical issues

Required Qualifications

• High school diploma required; associate degree or some college coursework preferred
• Experience using support ticketing platforms such as Zendesk or Desk.com
• Basic understanding of CRM systems like Salesforce
• Familiarity with tools for screen-sharing and client walkthroughs, such as Google Meet or Zoom
• Previous customer service or help desk experience preferred