Tier 1 Support Agent

Job Summary

A company is looking for a Tier 1 Support Agent for a remote short-term support project.

Key Responsibilities

• Handle incoming calls professionally to ensure a positive customer experience
• Accurately vet and document cases in Salesforce for escalation to senior agents
• Resolve straightforward cases such as password resets and basic account inquiries

Required Qualifications

• Experience in customer service
• Strong phone handling skills with a customer-first mindset
• Ability to document cases clearly and accurately for escalation
• Capable of resolving simple issues independently
• Experience in an environment with strict adherence to rules and regulations