Tier 1 Support Engineer
Job Summary
A company is looking for a Tier 1 Engineer to provide quality technology support to clients.
Key Responsibilities
- Provide customer service support for hardware and software issues of low to moderate complexity
- Maintain documentation and knowledge base according to firm policies and procedures
- Record actions and resolutions for issues and escalate as necessary per Service Desk policy
Required Qualifications
- High School Diploma or equivalent combination of education and experience
- Zero+ years of job-related experience
- Previous experience in customer service
- Knowledge of Windows Operating System and Microsoft Office products
- Ability to obtain relevant certifications or currently working towards them
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,048 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
