Tier 1 Support Engineer

Job Summary

A company is looking for a Tier 1 Engineer to provide quality technology support to clients.

Key Responsibilities

• Provide customer service support for hardware and software issues of low to moderate complexity
• Maintain documentation and knowledge base according to firm policies and procedures
• Record actions and resolutions for issues and escalate as necessary per Service Desk policy

Required Qualifications

• High School Diploma or equivalent combination of education and experience
• Zero+ years of job-related experience
• Previous experience in customer service
• Knowledge of Windows Operating System and Microsoft Office products
• Ability to obtain relevant certifications or currently working towards them